The rules for using PlannedQuest, and what we commit to while you do.

1. Who these terms are for

PlannedQuest is used by three kinds of people, and these terms work differently for each. Find yourself here first.

If your school, district or program gave you your account. Your organization signed an agreement with us before you were given access. That agreement is the contract, and it is theirs, not yours. These terms are not a contract you signed. They tell you the rules for using the service and what we commit to while you do. If anything here conflicts with your organization's agreement, your organization's agreement controls.

If you created your own account. These terms apply to you directly. An account on its own does not reach the product: until an organization connects your account with a join code or an invitation, there is nothing to use.

If you are the organization, or an educator who bought a pilot. These terms are not your agreement with us. Yours is the Subscription Agreement you signed or accepted at purchase, together with its order form, the acceptable use policy, the support policy, the service level commitment, and the Data Privacy Addendum (or a data privacy agreement you signed) that covers your students.

2. What PlannedQuest is, and what it is not

PlannedQuest is a college and career planning tool. Students use it with the educators and families who support them, to explore careers, compare colleges and programs, build a plan, and keep a record of their work.

It is not advice, and it does not promise an outcome. We are not in the business of providing student counselling, college admissions advising, financial aid advising, or career placement. Career matches, college and program matches, readiness indicators and engagement groupings are informational estimates produced by published rules from the information given to the service. They are not predictions, not professional recommendations, and not a judgment about any person. We do not guarantee any admission, enrollment, job, scholarship, financial aid, or other outcome. Decisions about a student's education and career stay with the student, their family, and their school.

We are not a monitoring service. We run automated checks for content that is blocked outright, and we keep flagged content so a person can review it. We do not review content in real time and we do not detect risk to a student. If a student is in danger, contact the people and services who can help.

3. Your account

Accounts are for one person. Do not share an account, and do not sign in as someone else.

You must be 13 or older to create your own account. Younger students use accounts their school provides.

Access comes from your organization. A school, district or program decides who gets an account, what role it has, and what that role can see. Roles are re-checked on our servers on every request. When you leave the organization, your organization removes your access.

Keep your sign-in to yourself. Do not share your password. We will never ask you for it. If you think someone else has reached your account, tell us at support@plannedquest.com and tell your organization.

Students under 13. Where an organization provides accounts to students under 13, it does so as agent for parental consent, for the educational purposes of the service, under the arrangement in its agreement with us. Complying with the Children's Online Privacy Protection Act is our responsibility, not your school's.

4. Rules for everyone

With the service

• Do not try to reach data belonging to a student, staff member or organization you are not authorized to see
• Do not probe, scan or test the security of the service, except as described in section 8
• Do not interfere with the service or with anyone else's use of it
• Do not scrape, bulk-download or automate access outside a documented integration
• Do not copy the service or use it to build a competing product

With content

• Nothing harassing, threatening, hateful, sexually explicit, or intended to demean a person or group
• Nothing unlawful, and nothing that infringes someone else's rights
• Do not impersonate another person
• No malware, and nothing designed to disrupt

With other people's information

• Do not enter another student's personal information into your own records
• Do not share a classmate's plans, assessments or written work outside the service without their agreement
• Do not use anything you can see in the service to contact, target or pressure another student

5. What a school may not use this for

This section is here because the risk is real and specific to this product, and because a person reading these terms deserves to know the limit exists.

The service holds information some students choose to tell us about their circumstances, and it produces engagement and readiness indicators. None of it is a finding about a student's character, ability or worth.

An organization using PlannedQuest agrees not to use information obtained from it:

• As a basis for discipline
• To exclude a student from a program, course, pathway or opportunity
• As a substitute for an individualized determination the law requires the school to make, including any determination under Section 504, the IDEA, or Title VI
• To make an employment or admissions decision about any person

Engagement and readiness indicators are computed from activity in the service. They use no grades and no demographic information, they are not predictions, and a student with no recorded activity is not a student who is disengaged. They may simply not have used the service yet. Every indicator is a prompt to have a conversation, never a conclusion.

6. Your work is yours

Students own what they write. We claim no ownership of student work. Portfolios, plans, reflections, goals and written responses belong to the student who wrote them.

For a school-provided account, the student record is the school's, held by us on their instructions. That is why a request to see or correct a school record goes through the school: the record is theirs, and they can confirm who you are.

Taking your work with you. You can ask for a copy of the work you created at any time, by asking your school or by writing to privacy@plannedquest.com from the email on your account. We provide it in a portable format within ten business days. Today these requests are handled by a person rather than a download button, which is why we confirm who you are first; a self-service export is being built and this page will say so when it ships.

More on what we collect and how long we keep it is in our privacy policy.

7. What we commit to you

These are commitments, not descriptions. Each one is also a term of the agreement your organization signed, so the promise made here and the promise made to your school are the same promise.

Your information

• We do not sell student information. Not to anyone, not to advertising networks, and not inside a bundle of de-identified data.
• We do not use student information for advertising, anywhere, and we do not build a profile of a student for any purpose other than the educational purpose of the service.
• We do not use student information to train an artificial intelligence model, and we do not send it to any third-party model provider.
• There are no advertising, marketing or behavioural-analytics trackers in any signed-in student screen. No advertising pixel, no session recorder, no marketing tag. One privacy-preserving tool counts page views in aggregate, and that is the whole list. This is not only a policy: the site instructs your browser to refuse any script we did not send, so a tracker could not be added quietly, even by mistake.
• Where we describe information as de-identified, we commit publicly to keep and use it only in that form, not to attempt to re-identify it, and to require the same of anyone who receives it.

Who processes information for us is published in our privacy policy, with the purpose and location of each, and we give notice before a new provider handles student information.

Student records, under FERPA

For a school-provided account, we act as a school official with a legitimate educational interest under the Family Educational Rights and Privacy Act, 34 C.F.R. 99.31(a)(1)(i)(B). That means we hold education records under your school's direct control, we use them only for the purposes your school authorizes, and we do not redisclose them without your school's instruction. Your school includes us within its criteria for a school official in its annual FERPA notice.

Children under 13, under COPPA

Where your school gives an account to a student under 13, it does so as agent for parental consent, for the educational purposes of the service. Complying with COPPA is our responsibility, not your school's.

We collect from a child only what the educational purpose needs, we do not condition participation on giving more than that, and we do not disclose a child's personal information to a third party except the service providers listed in our privacy policy, who process it only for us.

A parent or guardian may ask to review the personal information we hold about their child, ask us to delete it, and refuse to permit its further collection. Requests go through the school where the school provided the account, because the record is the school's and the school can confirm who you are. Write to privacy@plannedquest.com and we will route it.

Security

• We protect information in transit and at rest with encryption.
• Access to production data is limited to people who need it, under confidentiality obligations, and is reviewed periodically.
• We scan our code for vulnerable dependencies and leaked secrets on every change.
• We maintain documented incident response, disaster recovery, and business continuity plans.
• If there is a security incident affecting your organization's information, we tell your organization in writing without undue delay and within 72 hours of discovering it.

What we do not have yet, said plainly rather than left out: multi-factor authentication is not available in the product; no SOC 2 report has been issued yet, because our first SOC 2 audit is planned for January-February 2027; and no third-party penetration test has been performed. When any of that changes, this page changes.

Keeping the service running

• We use commercially reasonable efforts to keep the service available during your school day, every day of your school year.
• We give your organization at least 7 days' notice of planned maintenance expected to interrupt access, and we do not schedule it in the first or last two weeks of the school year or in a testing window your organization identifies.
• If the service goes down unexpectedly, we tell your organization's administrators rather than waiting to be asked, post regular updates while it continues, and send a written summary within five business days of resolution.
• We do not publish an uptime percentage. We do not operate a public status page today, so a published figure would be a number nobody could check, including us. When we run a status page with published history, we will commit to a number and say so here.

Answering you

• We respond to every support request within one business day, Monday to Friday, 9:00am to 5:00pm Pacific Time, excluding United States federal holidays. That is a commitment to a first substantive response, not to a fix.
• Support is available to everyone at a licensed organization: students, teachers, counsellors, coaches, administrators, and linked parents and guardians. There is no ticket allowance.
• We do not offer 24/7 support. We are a small company and we will not pretend otherwise.

8. Reporting a security problem

Send it to security@plannedquest.com. Our published security contact file at /.well-known/security.txt commits to a response within five business days.

Please report privately, and do not access, change or delete anyone else's data while testing. Good-faith research reported this way is welcome and we will not pursue action over it.

9. If these terms are broken

We will normally contact your organization's administrator and give a chance to resolve it.

We may suspend an individual account immediately, without notice, where there is a risk to another person's safety, to the security of the service, or to student data. We will tell the organization's administrator as soon as we reasonably can. Suspending one account is not suspending the organization's subscription.

10. Privacy

What we collect, why, who we share it with, and how long we keep it is in our privacy policy. It names every service provider that processes information for us.

11. Changes to these terms

We may update these terms. We will not make a change that materially reduces what we commit to, or materially restricts use, during an organization's paid subscription period, and we will give at least 30 days' notice before a material change takes effect.

We will not change how we collect, use, share or retain student information without advance notice to, and the agreement of, your organization. A change to those terms is not something we do to a school. It is something we ask for.

12. Reaching us

• Support: support@plannedquest.com
• Privacy requests: privacy@plannedquest.com
• Security reports: security@plannedquest.com
• Phone: 949 685 7029

PlannedQuest Inc., a Delaware corporation.